Returns & Exchanges Policy

At Sunster Official Shop, we want you to be completely satisfied with your fashion finds. If your purchase isn't quite right, you can return or exchange eligible items within 30 days of delivery provided they are unworn and have original tags attached.

1

Initiate Your Request

Log into your account and visit the 'Order History' section to select the items you wish to return and receive your unique RMA number.

2

Pack Your Items

Carefully place the items in their original packaging, ensuring all hangtags and protective bags are included to maintain product integrity.

3

Ship the Package

Attach the provided prepaid shipping label to your parcel and drop it off at any authorized courier location or scheduled pickup point.

4

Receive Your Refund

Once our quality control team inspects your return, a refund will be issued to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing